Frequently Asked Questions

What does "AS IS" mean?

"AS IS" plants are sold at a discounted price because they have cosmetic damage or may require extra care, such as rerooting. These plants are sold as described and are final sale.

How can I receive my order?

We offer:

• Local pickup in Guelph, Ontario

• Local delivery (when available)

• Canada-wide shipping through UPS and Purolator.

Where is local pickup?

Pickup is available in Guelph, Ontario. As we are a home-based business, pickup is arranged from our front porch. You'll receive pickup instructions once your order is ready, typically within 24–48 hours.

When do orders ship?

Orders typically ship on Mondays and Tuesdays to help avoid plants sitting in courier facilities over the weekend.

Need to combine shipping with an existing unfulfilled order? Use code COMBINESHIP at checkout.

How are plants packaged?

Plants are carefully packed to minimize stress during transit. Depending on the plant, they may be shipped in soil, moss, or their current growing medium.

Do you ship across Canada?

Yes! We ship plants Canada-wide using express courier services.

Please note that live plants can experience stress during transit, and shipping delays are outside our control.

Do you ship during the winter?

Yes, but winter shipping is at the buyer's risk. We monitor weather conditions and may delay shipments during periods of extreme cold to help protect your plants.

Heat packs and additional insulation are included during colder months when appropriate. If you have concerns about temperatures in your area, please contact us before ordering.

Do you ship to the United States?

Not at this time. We're sorry for any inconvenience and hope to offer U.S. shipping again in the future.

Can you help me find a wishlist plant?

Absolutely! If you're searching for a specific rare or hard-to-find plant, reach out to us. We may be able to source it through our network of growers and suppliers.

What payment methods do you accept?

We accept e-Transfer and major credit cards.

What is your return policy?

Because we sell live plants, refunds and exchanges are reviewed on a case-by-case basis.

If you have concerns about your order, please contact us within 24 hours of receiving your plant. Plants that have been repotted, transplanted, or otherwise altered after delivery are not eligible for refunds or returns.

Cancelled orders are subject to a 15% restocking fee.

Will my plant look exactly like the photos?

Every plant is unique. Size, leaf shape, coloration, and variegation can vary from plant to plant. We always do our best to accurately represent the plants we sell.

If you have questions about a specific plant before purchasing, feel free to contact us.

Where do your plants come from?

We source plants from trusted growers both locally and internationally. 

Many of our Anthuriums originate from Indonesia, where extensive hybridization has created a wide variety of unique plants. While we do our best to provide accurate names, exact lineage cannot always be guaranteed. Because many Anthuriums are seed-grown, individual plants may vary in appearance. We recommend buying off appearance vs name.