🌿 Import Preorder Information

Thank you for participating in our upcoming import preorders from Thailand and Indonesia!

Please read the information below carefully before placing your order.

🇹🇭 THAILAND PREORDER

Preorder closes: September 4th
Ships from Thailand to Canada: Around September 10th
Ships to customers: Week of September 14th

Dates may change slightly depending on customs, shipping, weather, airline schedules, or other factors outside of my control.

🇮🇩 INDONESIA PREORDER

Preorder opens: September 4th
Preorder closes: September 19th
Ships from Indonesia to Canada: Around September 23rd–24th
Ships to customers: Week of September 28th

Dates may change slightly depending on customs, shipping, weather, airline schedules, or other factors outside of my control.

📦 Combining Thailand + Indonesia Orders

Orders from Thailand and Indonesia will ship separately.

If you order plants from both countries, you will need to pay domestic shipping for each shipment unless you choose to have your Thailand plants held until the Indonesia shipment arrives.

If you would like me to hold your Thailand plants, an additional 15% holding/acclimation fee will apply. This covers potting the plants and starting the acclimation process while they are being held.

Please reach out if you would like to combine your shipments so I can make the necessary adjustments.

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📅 Important Dates

Thailand 🇹🇭
September 4th — Preorder closes
~September 10th — Ships to Canada
Week of September 14th — Customer shipping begins

Indonesia 🇮🇩
September 4th — Preorder opens
September 19th — Preorder closes
~September 23rd–24th — Ships to Canada
Week of September 28th — Customer shipping begins

All dates are estimates and may change due to circumstances outside of my control.

💲 Pricing

All prices include international shipping and duties to Canada. Local taxes applied at check out.
Domestic shipping (within Canada) is additional.
If you are interested in both acclimated and unacclimated plants, two separate orders must be placed to account for the different shipping fees, as they ship at different times.
Some plants are limited in quantity.
Photos are EXAMPLES unless stated. This means they will be a similar size and/or variegation shown in photo.
DISCOUNT CODES ARE NOT TO BE APPLIED TO PREORDERS. THEY WILL BE CANCELLED.

🌱 Unacclimated Plants

Plants will ship the following arrival. They will ship bare root wrapped in tissue or moss depending on export location
Domestic shipping fees apply.
Plants are sold in their imported condition and may show signs of shipping stress.
Customer assumes responsibility for post-import acclimation and care. I will not be providing guidance on acclimation. I recommend having a warm & humid enviroment.
Replacements are provided only if the plant is DOA (Dead on Arrival). DOA means the plant is completely non-viable and cannot be rehabilitated.
if there are any plants only showing as unacclimated but you would prefer to have it acclimated - please reach out to me! This is possible it will just be a slight increase in price

🌿 Acclimated Preorder Plants

Plants will be professionally acclimated upon arrival.
plant will be grown in moss unless requested otherwise. Poles are not included
Acclimation period is approximately 4–6 weeks.
Customers will be contacted once plants are ready for pickup or shipping.
Domestic shipping fees apply.
Plant appearance may change in acclimation. This does not warrant a refund or discount.
Acclimation can be challenging since plants are adjusting to a completely new environment. Some stress is normal and part of the risk with imports. I take great care during the process, and if a plant declines severely, I assess case by case and may offer a replacement if necessary. Price differences between unacclimated and acclimated take into account this risk. Riskier plants may cost more to acclimate.

By submitting your order, you acknowledge and agree to all terms above.

hoya sp aceh williams unacclimated